HomeFundingProjectsHull Volunteering Programme

Hull Volunteers

Hull City Council
Grantholder

Hull 2017’s flagship volunteering programme

The project in numbers

£800,000

Grant amount

August 2014

Date awarded

October 2014 – August 2024

Project dates

Hull

Location

In partnership with:
East Riding of Yorkshire Council, Absolutely Cultured, Visit Hull & East Yorkshire

Project Detail

Spirit of 2012 supported Hull 2017 UK City of Culture as one of its principal partners, helping the city realise the transformative potential of arts and culture on the wellbeing and civic pride of its residents. Part of our grant was to support the pilot and then delivery of Hull’s landmark volunteering programme. Across the Year of Culture, more than 2,500 volunteers worked with the dedicated staff team to deliver this outstanding cultural programme.

As 2017 drew to a close, there was a high level of enthusiasm and commitment amongst volunteers, partners and across the city for the volunteer programme to continue. In response to this demand, in 2019, Spirit awarded £600,000 to Absolutely Cultured (previously Hull 2017 Culture Company), to extend the programme for 2 years.

A further award of £200,000 was then made to Hull City Council in 2021, to develop the volunteering programme for three more years. This grant supported the integration of the volunteering programme into the Visit Hull and East Yorkshire Tourism Partnership (VHEY), with a focus on expansion beyond Hull into the whole East Yorkshire region.

The programme continues, now fully funded by Hull City Council, and known as HEY! Volunteering.

The volunteering programme that emerged from Hull 2017 is widely regarded as a successful long-term event volunteering programme, and is seen as a particularly significant legacy of Hull’s City of Culture year. The “scandalous blue”-clad army of volunteers was one of the most visible features of Hull’s year as City of Culture, with participants undertaking hundreds of thousands of hours of volunteering over the 8 years of our funding. They have become integral to the fabric of the city and it’s cultural and visitor economy offer.

For participating individuals the volunteer experience supports people to develop new skills as well as discover – or rediscover – existing aptitudes, and this personal development is central to the multiple legacies created by volunteering programmes such as Hull’s.

The common thread in all our conversations with Hull’s volunteers is their enjoyment of the experience – and the powerful knock-on effect this has on their self-confidence. “I actually think becoming a volunteer is the best thing I’ve done so far in my life,” one volunteer told us. “I’m not very confident so I didn’t have the guts to take part initially – now I’ve improved so much,” said another. The programme has helped people realise just how much they have to offer to their community – a huge asset for the city, and one that must be tapped into in the years to come.

The City of Culture programme overall has profoundly affected how Hull residents think about their city – and how they perceive it is viewed by others. Whilst many residents have long been proud to say they’re from Hull, there was a sense that this was a defensive pride, an attitude adopted in defiance of the city’s negative reputation among outsiders. No more. At our Spirit Summit in October, one volunteer perfectly encapsulated this change: “People in Hull used to look at the ground – now they look at the sky.” The skilled and enthusiastic volunteer team have changed their own perceptions of their city and, crucially, have played a key role in changing that perception in others.

 

Impact & Learning

Key learnings

For Spirit of 2012 funding the volunteer programme was, in part, inspired by the Gamesmakers who made such a contribution to the London 2012 Olympic and Paralympic Games, however, we felt that the promise of the Gamesmakers was never quite realised post Games into a sustainable volunteer cohort. There were many reasons for this, not least that some mega event volunteers are often motivated by volunteering at large events not necessarily in their communities. However, we wanted to test whether, with ongoing investment, increased numbers of the volunteers and a strengthen volunteer infrastructure could be a significant legacy of place-based events.

The volunteer identity was particularly strong in Hull, with vibrant “scandalous blue” uniforms and a highly visible presence in the city and the media around the event. Volunteers have consistently reported a high degree of belonging and pride in their connection to the city and City of Culture Year, that has strengthened the impact of the volunteering programme. There is a high degree of reliance from volunteers on the organisational and personal structures and bonds that the programme has created, which the delivery organisation will need to continue to nurture.

In the City of Culture Year, Absolutely Cultured and VHEY! high quality volunteer management, as well as the technical infrastructure, has been critical to the success of the programme, understanding and responding to the individual needs of the volunteers and creating that sense of belonging and pride.

There were significant transition points for the programme that impacted whether it would be sustainable. The first was the transition out of the year of culture with its multiple and diverse volunteering opportunities into more mainstream, and less frequent scheduling. This transition required a high degree of involvement and intervention from the volunteer managers to manage both the flow of volunteering opportunities and the engagement of volunteers who were keen to do more and more. Working with local partnerships and diversifying the offer to include masterclasses was critical to keeping the volunteers engaged.

The second transition point was transitioning out of the City of Culture legacy body and into the local authority. This was essential in creating a volunteer force for the city for the long term that did not “belong” to any one organisation.

96%

of volunteers

enjoyed their experience as a volunteer.

86%

of volunteers

learnt new skills

70%

of volunteers

felt more connected to the city

79%

of volunteers

increase their engagement level with the community of Hull

61%

of volunteers

felt they could now take action to improve their local community

57%

of volunteers

increased life satisfaction & self-confidence

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